Privacy Policy

This Privacy Policy explains how Ninlay Casino may collect, use, store and protect information relating to players who use our website and services. We aim to handle personal information responsibly, transparently and only for appropriate business, legal and operational purposes. By using the website, you acknowledge that information may be handled as described below. Please read this policy together with any other terms, notices or policies that apply to your use of Ninlay Casino.

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Information we may collect

When you visit Ninlay Casino, create an account, play games, make a deposit, request a withdrawal or contact support, we may handle information connected with those activities. The information collected depends on how you use the website and the services available to you. We seek to collect information that is relevant to the purpose for which it is used.

In this review

Account and contact information

This may include your name, date of birth, residential or contact details, account login information and other details you provide when registering or updating your account. We may also keep records of communications with you, including enquiries submitted to customer support, feedback, complaints and other requests. These records help us respond consistently, maintain account security and improve the service.

Identity and verification information

To help confirm that an account belongs to the person using it, we may request identity or address verification information. This can include copies of identification documents and information contained in those documents. Verification information may be reviewed to meet account security requirements, prevent misuse and support anti-fraud and responsible gaming processes.

Payment and transaction information

We may record information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may handle payment details when you choose a payment method. We may receive confirmation or transaction information from those providers without necessarily receiving or storing complete payment credentials. Transaction records help us operate the account, identify unusual activity, resolve disputes and meet legal or compliance obligations.

Technical, device and usage information

When you use the website, we may collect technical information such as your internet protocol address, browser type, device type, operating system, language preferences, approximate location, pages visited, session information and interaction with website features. We may also receive information about how you reached the website and how you use it. This information can help us maintain performance, protect accounts, identify technical problems and understand general usage patterns.

You should avoid sending unnecessary sensitive information through support messages or other free-text fields. If information is required to provide a service or complete a verification process, we will explain the request where appropriate.

How we use information

Ninlay Casino may use personal information for the following general purposes:

Creating, maintaining and administering your player account.
Providing access to games, account features and other available services.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age, account ownership and eligibility to use the service.
Carrying out security, anti-fraud, anti-money laundering and risk management checks.
Detecting suspicious, unauthorised or prohibited activity and protecting the website and players.
Providing customer support, responding to questions and handling complaints or disputes.
Sending service-related messages, including security notices, account updates and important policy information.
Understanding website performance and improving features, content and user experience.
Managing technical operations, troubleshooting errors and maintaining system security.
Meeting applicable legal, regulatory, compliance and record-keeping obligations.
Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.

We do not use personal information for purposes that are incompatible with the reason it was collected unless we are permitted or required to do so. Where practical, we may combine information from your account, transactions, device and website activity to protect the service, assess risks and provide more relevant support.

Sharing information

Personal information may be shared with service providers that help operate the website and account services. Depending on the service involved, these providers may support payment processing, identity verification, fraud prevention, technology hosting, communications, customer support, analytics, security or technical maintenance. Providers should only use information for authorised purposes and in accordance with their role.

Information may also be disclosed where necessary to protect players, Ninlay Casino or others, to investigate suspected fraud or unlawful activity, to respond to lawful requests, or to meet applicable obligations. If a business function changes, information may be transferred as part of that change where permitted. We do not sell personal information simply because you use the website.

Cookies, security and retention

Cookies and similar technologies

Ninlay Casino may use cookies and similar technologies to remember preferences, support login and session functions, maintain security, measure website performance and understand how features are used. Some cookies are necessary for the website to work properly, while others help us improve services or present more relevant information. Cookies may be placed by Ninlay Casino or by service providers working on our behalf.

You can manage, restrict or delete cookies through the settings in your web browser. If you block or remove certain cookies, some account functions or website features may not operate as intended. Browser controls differ, so please check the instructions provided by your browser manufacturer.

Information security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access may be limited to people and providers who need information for an authorised purpose. Despite these measures, no website, device or online transmission can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and should notify support if you suspect that your account has been accessed without permission.

How long information is kept

We retain information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, reporting and service improvement. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with our processes.

Information may be stored or processed using service providers in locations that are different from where you live. Where this occurs, appropriate steps are intended to be taken to protect the information and support compliance with applicable privacy requirements.

Your privacy rights and contacting us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are not always absolute and may be subject to verification, legal exceptions, security considerations or record-keeping requirements.

Access: you may ask for information about the personal information we hold about you and request a copy where appropriate.
Correction: you may ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: you may ask us to delete your personal information where it is no longer needed or where deletion is otherwise available. We may need to retain some records where required by law or for legitimate security, dispute or compliance purposes.
Marketing consent: you may withdraw consent to marketing communications at any time. You can use an unsubscribe option in a marketing message where available or contact us directly.
Restriction or objection: where available, you may ask us to limit certain processing or object to a particular use of your information.
Complaint: you may contact us if you believe your privacy has not been handled appropriately, and we will review the concern.

To exercise your rights, request access, correct or delete your data, or withdraw consent to marketing, contact support@ninlaycasino.win. Please state the request clearly and include enough information for us to identify your account and understand what you are asking for. We may ask for reasonable verification before responding, so that personal information is not disclosed to the wrong person.

We aim to respond within a reasonable time. If a request cannot be completed, or can only be completed in part, we will explain the reason where permitted. Closing an account does not automatically remove all information, because certain records may need to be retained for legal, security, fraud-prevention or dispute-resolution purposes.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to our services, technology, privacy practices or applicable requirements. The updated version will be made available on the website. You should review this page periodically, particularly before providing new information or using features that have been introduced since your last visit.